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EXITING CHEQUES: After 29 February 2024, outstanding cheques written on your Credit Union account will no longer be honoured. Cheques presented for deposit to your Credit Union accounts will not be accepted. For full details of this change please click here.

LOST OR STOLEN CARDS: If your card has been lost or stolen, or if you believe you have become a victim of fraud, please call 1800 648 027 immediately. You can also temporarily block your card on our app.

If you are dissatisfied for some reason about a service you receive or any product you may have with us, we would like to know. We will do our absolute best to ensure we achieve a resolution that you are happy with. We will address your complaint in a prompt manner and try to resolve the issue immediately on receipt of the complaint. If it is a more complicated matter, it may take longer to investigate. Please click here to download a copy of the Credit Union’s Resolving Problems complaints handling guide which provides details of the Credit Union’s compliant handling process.

If you are not satisfied with our response, you may contact our external dispute resolution service the Australian Financial Complaints Authority (AFCA) free of charge. We will provide you with information on how to access this schemeYou can contact AFCA via the below methods:

Online: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678 (freecall)
Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

If you are dissatisfied for some reason about a service you receive or any product you may have with us, we would like to know. We will do our absolute best to ensure we achieve a resolution that you are happy with. We will address your complaint in a prompt manner and try to resolve the issue immediately on receipt of the complaint. If it is a more complicated matter, it may take longer to investigate. Please click here to download a copy of the Credit Union’s Resolving Problems complaints handling guide which provides details of the Credit Union’s compliant handling process.

If you are not satisfied with our response, you may contact our external dispute resolution service the Australian Financial Complaints Authority (AFCA) free of charge. We will provide you with information on how to access this schemeYou can contact AFCA via the below methods:

Online: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678 (freecall)
Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

If you are dissatisfied for some reason about a service you receive or any product you may have with us, we would like to know. We will do our absolute best to ensure we achieve a resolution that you are happy with. We will address your complaint in a prompt manner and try to resolve the issue immediately on receipt of the complaint. If it is a more complicated matter, it may take longer to investigate. Please click here to download a copy of the Credit Union’s Resolving Problems complaints handling guide which provides details of the Credit Union’s compliant handling process.

If you are not satisfied with our response, you may contact our external dispute resolution service the Australian Financial Complaints Authority (AFCA) free of charge. We will provide you with information on how to access this schemeYou can contact AFCA via the below methods:

Online: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678 (freecall)
Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001