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You can contact us online 24/7 using our online enquiry form or email us at enquiries@warwickcu.com.au
Warwick Credit Union will use your information to email and/or call you about your enquiry. For more information about how we handle your personal information, how to access or correct your personal information, or making a privacy complaint, please read our Privacy Policy.
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If you are dissatisfied for some reason about a service you receive or any product you may have with us, we would like to know. We will do our absolute best to ensure we achieve a resolution that you are happy with. We will address your complaint in a prompt manner and try to resolve the issue immediately on receipt of the complaint. If it is a more complicated matter, it may take longer to investigate. Please click here to download a copy of the Credit Union’s Resolving Problems complaints handling guide which provides details of the Credit Union’s compliant handling process.
If you are not satisfied with our response, you may contact our external dispute resolution service the Australian Financial Complaints Authority (AFCA) free of charge. We will provide you with information on how to access this schemeYou can contact AFCA via the below methods:
Online: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678 (freecall)
Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
If you are dissatisfied for some reason about a service you receive or any product you may have with us, we would like to know. We will do our absolute best to ensure we achieve a resolution that you are happy with. We will address your complaint in a prompt manner and try to resolve the issue immediately on receipt of the complaint. If it is a more complicated matter, it may take longer to investigate. Please click here to download a copy of the Credit Union’s Resolving Problems complaints handling guide which provides details of the Credit Union’s compliant handling process.
If you are not satisfied with our response, you may contact our external dispute resolution service the Australian Financial Complaints Authority (AFCA) free of charge. We will provide you with information on how to access this schemeYou can contact AFCA via the below methods:
Online: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678 (freecall)
Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
If you are dissatisfied for some reason about a service you receive or any product you may have with us, we would like to know. We will do our absolute best to ensure we achieve a resolution that you are happy with. We will address your complaint in a prompt manner and try to resolve the issue immediately on receipt of the complaint. If it is a more complicated matter, it may take longer to investigate. Please click here to download a copy of the Credit Union’s Resolving Problems complaints handling guide which provides details of the Credit Union’s compliant handling process.
If you are not satisfied with our response, you may contact our external dispute resolution service the Australian Financial Complaints Authority (AFCA) free of charge. We will provide you with information on how to access this schemeYou can contact AFCA via the below methods:
Online: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678 (freecall)
Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
