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Keeping You Safe

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Warwick Credit Union is committed to the integrity, availability and confidentiality of your financial resources. As part of this commitment we have outlined a number of general safety tips that we recommend you practice to keep your transactions safe.

Password and personal computer security

To guard against unauthorised use, it is important that you protect your password in the following ways:

Unauthorised use of your password

You must inform us as soon as possible if you become aware of unauthorised use of your password, or loss or theft of your password, or if you suspect that your password has become known to someone else. In this event we also recommend that you change your password urgently. If you unreasonably delay notifying us, your possible loss as a result of unauthorised transactions on your account may increase.

If you feel that your security, password or account has been compromised, call 1300 72 44 33 during business hours. In the event that you advise us that funds have been removed from your account due to fraudulent activity, we will remove your access to this service until you advise us in writing that your system has been cleared of all viruses and spyware.

Cheque Safety

It is your responsibility to safeguard your cheque book from loss, theft or unauthorised use.

You should:

Card Safety

Protect your PIN - information about the easiest way to keep your money safe and reduce the risk of being a fraud victim, visit: http://www.apca.com.au/protectyourpin. Your card transactions are also monitored 24/7 by Vigil Fraud Management Services. Use your card safe in the knowledge that there is protection measures in place.

Internet Security

Stay Smart Online provides all Australian online users with information on the simple steps they can take to secure themselves online. This includes information and advice on how to secure your computer and your transactions online, visit: http://www.staysmartonline.gov.au

Scams

For information on how to protect yourself from scams, visit: https://www.scamwatch.gov.au/

Or see Little Black Book of Scams and Business Scams - Information for Businesses

Questions?

If you have any questions, please contact us.

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