Do you have a question for us? You'll find all the information you need about contacting us here.
|General Contact Information|
|Online||Use our Online Enquiry Form|
|Phone||1300 72 44 33|
|Postal||PO Box 207, Warwick, QLD, 4370|
|ABN||98 087 651 116|
|Lost or Stolen Cards|
|Redi Card or Visa Debit Card||1800 648 027|
|Mastercard||1300 135 538|
Happy with the service? Please give us your feedback - as we like to pass on member compliments to our staff.
Use our online general enquiry form to provide us with your feedback on the service received. We welcome your comments.
We want to get it right... you can help us with your feedback. The ability to have 'your say' is an important part of the Credit Union difference. We welcome your comments and suggestions.
Use our online general enquiry form to provide us with your suggestions. We appreciate you taking the time to assist us with our focus on continual improvement and quality member service.
If you are dissatisfied for some reason about a service you receive or any product you may have with us, we would like to know. We will do our absolute best to ensure we achieve a resolution that you are happy with. We will address your complaint in a prompt manner and try to resolve the issue immediately on receipt of the complaint. If it is a more complicated matter, it may take longer to investigate. If you are not satisfied with our response, you may contact the following external dispute resolution services:
Financial Ombudsman Service Australia (FOS) if lodged before 1 November 2018:
Phone: 1800 367 287 (free call)
Mail: Financial Ombudsman Service Australia, GPO Box 3, Melbourne VIC 3001
Australian Financial Complaints Authority (AFCA) if lodged on or after 1 November 2018:
Phone: 1800 931 678 (free call)
Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
Time limits may apply to complain to FOS or AFCA and so you should act promptly or otherwise consult the FOS and AFCA websites to find out if or when the time limit relevant to your circumstances expires.
For futher information see our resolving problems brochure.